Frequently Asked Questions
General
The only things you need to bring is your cat in a carrier or on a leash and a copy of the Boarding Agreement. If your cat requires medications, please bring those as well. You are welcome to bring anything that you feel might make your cat feel more comfortable. We are not responsible for anything you forget to take home. Please label items with your contact info.
We spend the mornings doing cat care and would prefer to not have any interruptions during that time.
No. We do not offer a discount to those who bring their own food as we don’t charge extra for following a special care plan.
Owners must provide a Health Certificate from their pet’s veterinarian. This acts as the proof of vaccination, complete with dates of vaccinations.
No. We only board domestic cats.
Reservations
We ask for a $100 deposit upon reservation, however, if you have an emergency situation we give a full refund on your deposit 10 days prior to your booking.
Yes, however we do not guarantee the room.
No. All rooms are the same rate as we charge by the cat, not by the room size. However, larger rooms are reserved for multi-cats.
Long-term cats require more attention and room upkeep than shorter-term. We do not lower our standards for longer stays. Rooms are stripped of all bedding and scrubbed thoroughly once per week.
We provide clean dishes daily, fresh litter and litter boxes weekly, beds, blankets, benches, and scratching posts.
In the morning and at night unless the cat has bowel issues then we scoop more often.
Yes, there is a $5 fee each time we need to administer medication. This is because we spend extra time supervising your kitty making sure all its special needs are being met. All medications are charted by staff.
Yes, Creekside offers local dry “SUMMIT™” original recipe for indoor cats at no charge, however we do not provide special canned food. We do have various brands that we provide as a late night snack. If your kitty is on a special diet, please bring your special canned food.
Yes, we follow a care plan provided by you in the Boarding Agreement. It is generally recommended by the vets to not rapidly change your pet’s food as it may upset their stomach.